CRM software helps companies manage customer relationships and identify sales opportunities.
Customer Relationship Management (CRM) software helps to manage customer relationships and identify sales opportunities during customer contacts. Many companies sell CRM software, including Microsoft. Microsoft's CRM manager is called Microsoft Dynamics. Dynamics offers a number of potential business solutions.
Sales
Microsoft Dynamics CRM helps companies set up territories and sales teams, create price lists and standard discounts, generate leads and identify potential sales opportunities. It can keep track of customer accounts and can help to increase sales team productivity.
Marketing
Microsoft Dynamics in a marketing department can help with marketing and market planning by importing data from a wide range of sources. These data can help with market segmentation and sales.
Customer Service
Microsoft Dynamics can help a Customer Service department standardize customer service interactions by helping to ensure first call problem resolution. Dynamics can provide a Customer Service Agent a full customer history on the first call and can link to a centralized knowledge base to help with problem resolution. It supports phone, text-chat based, web or in-person visits.
Tags: Microsoft Dynamics, help with, sales opportunities, customer relationships, customer relationships identify