A teller supervisor interview will consist of questions about your banking and leadership experience.
A teller supervisor is responsible for all of the tellers in a banking institution. In addition to being familiar with the regular duties of a bank teller, a supervisor answers teller questions, fixes overages and shortages in each teller's daily transaction report, enforces bank policies and handles customer complaints. Supervisors also hire and terminate teller employees. If you wish to become a teller supervisor, preparation will help with the interview.
Prove Your Qualifications
A bank will be eager to hire you if you give proof of your experience and qualifications for the supervisor job. Furnish an updated resume that provides the most current information relevant to the position. If possible, ask previous employers to write letters of recommendation that you can present to your potential employer at the time of the interview.
Complete a bank teller certification exam before your interview to prove your aptitude for a banking job. You can take the exam through the American Bankers Association website (see Resources). You must have six months'
experience as a bank teller and have received the Institute of Banking Bank Teller Certificate. It is also a good idea to provide proof of your previous leadership experience, even if the experience was outside of the banking industry.
Prepare for Basic Questions
A teller supervisor position requires you to lead a group of tellers in all areas of their jobs. The interviewer is sure to ask about your level of comfort with basic teller tasks and in providing instruction and assistance to co-workers. You will likely be asked about a previous work situation that required you to take a leadership role, so be prepared to explain such a situation and how you handled it.
Also be prepared to explain the methods you would take to ensure that all bank teller policies and procedures are followed. Interviewers commonly ask how customer service employees would handle an angry or demanding customer. If you prepare for these types of questions, you won't be caught off guard in the interview.
Know the Bank
If you are familiar with the way the bank operates, you may increase your chances of securing the position because you will require less training than other applicants. Learn the bank's policies and procedures for cashing checks, handling accounts and dealing with customer complaints. This will also give you a leg up in answering questions about how you would react in different situations.
Also familiarize yourself with the bank's account options, including checking accounts, savings accounts and commercial account options. Know the current interest rates for each type of account. A good job candidate will know the bank well enough to know which types of accounts and customers the bank handles.
Tags: bank teller, teller supervisor, about your, account options, bank policies, customer complaints