Sales people work with the public every day in many different environments. They hone their skills to increase profits for the company they work for and themselves. Not everyone is good at sales. It takes certain qualities to be a good sales person.
Instructions
1. Be positive and upbeat when working in sales. People are more apt to buy something from a person with a sunny personality, than from someone who is dull and lifeless.
2. Make the customer believe they NEED the product you are selling, explain all the benefits in a way that makes it irresistible...sell them on the idea!
3. Be persistent without being pushy. There is a fine line between the two that every successful salesperson must learn. Do not keep insisting when a customer says no thank you more than twice. If you keep pushing, they will most likely walk away with a bad taste in their mouth and never come back. On the other hand, if you are polite and nice, even without making a sale, they will remember you fondly and come back when they need something else.
4. Investigate the product you are selling. There is nothing worse than a salesperson who doesn't know anything about the product they are selling. Learn how it works, who would benefit most from its use, any problems the product has encountered, and any other information you can think of. The more knowledgeable you are, the more likely a customer is to buy your product, because you'll be able to answer all their questions.
5. Practice good personal hygiene. This has nothing to do with your skills as a salesperson, but will definitely help keep the customers around long enough to make the sale! Always be well groomed and smelling good when working with the public.
6. Give people time to look before pouncing. Some people want to browse around and talk amongst themselves before having a salesperson seize them. Give them space and time, then ask if you can help. If they say they need a moment, come back later or ask them to let you know when they are ready.
7. Offer incentives to make the purchase better. If you know of something that will make the product a customer is buying better, tell them. Don't try to increase your commission by offering unnecessary items though, because customers frown on this practice.
8. Tell customers about any specials or deals running that will save them money. Everyone loves to save a few dollars, so make it possible if you can, and you are sure to have repeat customers.
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