People frequent pizza shops that provide a family environment with good service, but it's also very important to serve an exceptional product.
Running a pizza shop is one thing--being successful at it is another story.There is plenty of competition when it comes to pizza parlors. Diners are going to patronize a restaurant that offers quality food and service in a well-managed environment.
Instructions
1. Learn the business. Ask the owner of the restaurant what his standards are for the business. You want to know specifics about how the pizzas should be made; what his preference is for the restaurant's ambiance; and his professional expectations of you and other personnel.
2. Share your expectations. During the interview process with potential employees let them know what will be expected of them if they're hired. Communicate with your staff efficiently. Every week, host staff meetings during which you outline what has been good about the business and what needs work. Give encouragement and constructive criticism as needed.
3. Order the freshest ingredients possible, although it may be more expensive than buying wholesale from vendors. Using fresh ingredients doesn't mean that you are changing the shop's recipe. Find local farmers and farmer's markets for your vegetables and meats. Using quality, fresh ingredients can put your restaurant at an advantage over other the competition.
4. Become a pizza artist. Making pizza is an art form and you need to be as solid at it as your strongest worker. Instill in your staff a passion for making pizza pies. Provide them with the best ingredients, and train them in the art of food presentation. Keep personnel interested in their jobs by hosting pizza-making sessions where they can learn throw dough and to prepare pizzas for each other.
5. Monitor customer satisfaction. This starts with properly training employees in customer service, but often requires a manager's involvement. It's in your job description to make sure customers are happy. Walk around and ask customers how their pizza is, bring kids treats and discreetly monitor the attitudes of your diners. People appreciate a manager who engages customers, and they will likely return if the customer service and pizza is good.
6. Keep a clean restaurant and kitchen. You don't necessarily have to clean it yourself every day, but make sure your kitchen and wait staff know the process for keeping the place spotless. Your willingness to pitch in and clean as necessary sets a good example for your staff.
7. Exhaust all marketing resources within your budget. Utilize contacts at newspapers and radio, host events at the shop, trade pizza for advertising. Have special theme nights at the restaurant like trivia night or karaoke.
8. Keep a close eye on the money. Double check the tickets, purchases, credit card transactions and cash register totals at the end of the day. Supervising this process daily can help you to catch mistakes and to minimize theft by employees.
Tags: your staff, customer service, fresh ingredients, make sure