Toll-free 0800 numbers can increase consumer response and service.
0800 numbers are utilized by businesses in the United Kingdom, allowing customers to call the company direct without incurring any charges for the phone call. Setting up an 0800 number for business use can greatly impact customer service. It allows for uniform calling regardless of the consumer's region, and, according to Teleculture 2000, 63 percent of British consumers prefer doing business with a company that employs an 0800 number.
Instructions
1. Search for a telecommunications provider that can register toll-free 0800 numbers. 0800 numbers are services made available through telecommunications and marketing companies. Many of these companies operate websites that make rate comparisons easy. 0800 numbers are paid for by the company that operates the number, so shop around to find the best deal for your business. DBS, a British company specializing in Internet and telecommunication marketing strategies, is one such company that can provide an 0800 number to a business. DBS charges a monthly fee of 5 pounds plus the cost of the value-added tax and charges the company 4 pence per minute of phone line use. 0800 number providers also offer different services for your phone line, such as voice mail or call queuing. Make sure to inspect all details of a company's services and charges before deciding to purchase its product.
2. Pick one of the 0800 numbers available for use through your chosen telecommunications service provider. Try to pick a number that can be used as an acronym or phrase that consumers can associate with your business. Remember, each number besides 1 corresponds to a set of three or four letters. Play around with the number and letter combinations to find a number that adequately fits your business type.
3. Register the 0800 number you have selected by contacting the telecommunications provider or filling out an online order. This will vary based on your chosen service provider. Pay attention to any terms of service agreements that you are required to sign to make sure you're fully aware of your terms of use. You will need to disclose to the 0800 number provider some basic business information, billing information and the correct landline number that 0800 calls should be diverted to.
4. Wait for confirmation that your 0800 number request has been processed and that your company's landline can now receive calls. This process usually takes about 24 hours to fully complete. Once confirmation has been received, go ahead and use your toll-free telephone line in advertisements and other consumer notifications.
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