Salon services can be tracked using a scorecard.
A beauty salon that relies on a scorecard that is unstructured and unbalanced risks inaccurately tracking its services rendered and its products stocked. One that employs a structured and balanced scorecard can accurately report the provided services and consumed products. Metrics are useful in creating a targeted report. This report can assist in creating a correct payroll and an adequately-stocked inventory. Correctly paid employees maintain a positive attitude. Employees with a positive attitude are apt to provide customers with excellent service, which results in their overall satisfaction with the salon. Does this Spark an idea?
Instructions
1. Choose the services that the scorecard will contain. Determine the goal for each service and the method of measurement. Decide the total number of haircuts, manicures and pedicures that salon employees must complete to attain the goal. Direct employees to recommend to customers that they have their hair trimmed every two to four weeks. Employees should also recommend manicures and pedicures on a weekly or biweekly basis. Use receipt records from previous years to determine the requirements. If 25 haircuts were accomplished during a particular week of the previous year, raise the expectation by 20 percent. Use a notebook and Microsoft Excel to record the results.
2. List all products that are used during the course of business in additional columns of the Excel report and in the notebook. Include separate sections for shampoos, conditioners and styling instruments. Track the length of time that each product is utilized before it is totally consumed. Record a goal for the number of services rendered before the product is exhausted. If a service goal is not reached for a particular product, consider purchasing a larger quantity at a better rate.
3. Add the daily, weekly and monthly totals for each service provided and each product consumed. Compare the totals to receipts of previous years. Reward salon employees who surpass service targets with bonuses. Counsel those employees who do not meet goals to help them to improve in areas in which they are deficient. Analyze the use of each product. Decrease orders of products that have decreased in use based on customer service requests.
4. Order products for resale that are measured in metric units. Advertise the availability of these products. Include metric units in the advertisements. Track sales of metric labeled products in the notebook and the spreadsheet. Compare the sales results of metrically and non-metrically measured items. Use the results to plan future advertising expenditures.
Tags: each product, each service, manicures pedicures, metric units, positive attitude, previous years